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FAQ
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No. You pay the carrier directly in two parts: 30% at pickup and 70% after accepting proof of delivery. MARSA only charges you the booking fee.
The booking fee is 3% of the agreed rate, min $25 and max $400, plus tax. Only the shipper pays it, at booking, and it is always shown before you confirm.
You get an instant alert and the carrier is prompted to act. Readings are logged and attached to the delivery report, and serve as evidence in any dispute.
No. A licensed customs broker handles clearance; MARSA lets you choose verified providers on your corridor and follow their documents.
Choose “Cancel” on the booking page in the app or dashboard. Cancelling is free up to 48 hours before pickup; after that the carrier is owed 10% of the rate (25% once the truck has arrived).
No. Carriers pay no fee on any booking; we earn from optional subscriptions for those who choose a paid plan.
30% at “loaded” and 70% after the shipper accepts proof of delivery, or automatically after 48 hours — directly to your verified account.
All prices and fees are in US dollars; local currency is an estimate only.
Yes, in full when you cancel at least 48 hours before pickup. See the Cancellation & Refund Policy for every case.
Every minute during the trip, with an instant alert when the range is exceeded.
Only from accepting the assignment until delivery or cancellation; drivers are never tracked outside trips.
From settings inside the app, or by request through the contact page; we respond within 30 days.
Data of users in Saudi Arabia is stored in the Kingdom. Details are in the Privacy Policy.