In plain language
- MARSA doesn't hold freight money. Freight is paid shipper-to-carrier directly, so any refund of it is between the two parties.
- We refund what you paid us: platform fees, promotions, subscriptions and ads.
- Cancel free up to 48 hours before pickup and get the platform fee back in full.
- After that the carrier is owed 10% of the rate, or 25% if the truck has reached pickup; you pay it to them directly.
- Refunds return to the original payment method within 5–14 business days depending on the bank.
2 · “Booking” at MARSA
A booking confirms the agreement between shipper and carrier on a specific quote — not money held by us. At confirmation the shipper pays the platform only its fee: 3% of the rate plus tax.
3 · Payment milestones
First 30% at the “loaded” event (e.g. $975 of $3,250); second 70% when POD is accepted or 48 hours after upload without dispute ($2,275).
4 · Cancelling before execution
Free up to 48 hours before pickup with a full refund of platform fees; then 10% of the rate to the carrier; 25% once the truck has arrived. What applies is what was shown at booking.
6 · Full fee refunds
Shipper cancels 48+ hours ahead, carrier cancels or fails to dispatch, billing error, booking impossible due to the platform, or proven force majeure before pickup.
9 · Decisions & appeals
Clear cases are refunded automatically; others are decided within 5 business days with reasons, and can be appealed within 14 days.
10 · Refund timing
We start the refund within one business day of the decision; it usually arrives within 5–14 business days depending on the bank, with an electronic credit note.
11 · What it doesn't cover
Freight and its refund (directly between the parties), waiting charges owed to the carrier, providers' service fees, and government and customs charges.
This page shows the key clauses; the full text is in the source document, and bracketed details are completed by the owner before publishing.